Product and Warranty Information

Construction

• Entire frame consists of quality kiln-dried Canadian hardwood.

• Rail thickness maintained at a  1&1/8 inch minimum.

• All frames are corner blocked, doweled, glued and screwed for maximum longevity.

• Exposed woods are solid hardwood.

• Standard seat springs are sinuous springs mounted at 4 inch intervals, cross braced by two rows of flexible coated steel wire. Additional springs are placed at either end to avoid "tipping". The sides are tied off for a lasting base.

• Standard seat cushion foam is 2.5lbs. density wrapped with polyester  fibres that is encased in a liner in order to avoid slippage and also provide comfort and durability.

• Standard back cushions are made using polyester fibres placed in an inner casing with a sewn centre pocket in order to maintain shape and comfort.

Product Warranty

• Twenty years on kiln-dried hardwood frame.

• Twenty years on spring seating.

• Six years on high density foam seating.

• One year on miscellaneous defects such as sewing, seams and tailoring, etc.

• Unfortunately Whittington Furniture cannot provide a warranty for fabric wear or discoloration. Warranties for fabrics are the responsibility of the fabric suppliers.

Conditions

• Customer must keep and present all sales slips when requesting warranty service.

• Warranty applies to the original owner of the Whittington Furniture product and is warranted for normal residential use.

• Warranty on the seat cushion cores is unconditional for the first half of the warranty period and is then pro-rated on the remaining half of the warranty period.
  

• Customer must specify the pattern direction that all COM fabrics are to be cut. If no direction is provided, Whittington Furniture reserves the right to determine the direction the fabric is to be cut without prior notice.

• Cancelled orders may be subject to cancellation fees.

 

Upholstery Care

  Rotate cushions and pillows weekly to distribute wear. Occasional manipulation of the cushions is recommended to help them maintain their shape. Periodic cleaning by a professional upholstery cleaning service is the only recommended cleaning method. Take special care when spraying household chemicals and commercial products near upholstery. Avoid placing your furniture in direct sunlight. All fabric and leather will fade over time. Applying scented fabric fresheners, neutralizers and fabric protectors is never recommended.

Wood Care

 

  Placing your furniture away from direct sunlight will help to protect your furniture from the damaging UV rays. Cleaning of your show wood should be done with a soft lint free cotton cloth, dampened with water only, following the pattern of the grain. Cleaning your furniture with a dry rag can cause scratches to the finish. Use a light touch and rotate your cleaning cloth frequently.

Fabric Selection

 

Cotton –This natural fibre provides good resistance to wear, fading and pilling, but is less resistant to soiling and wrinkling. Surface treatments and blending with other fibres often compensate for these weaknesses. Durability and use depend on the weave and finish.

Cotton Blend – Depending on the weave, cotton blends tend to be sturdy, family-friendly fabrics.

Leather –This tough material comes in many colors and finishes, and develops more character and softness with age. It is forgiving and easy to clean.

Linen –Best suited for formal living rooms or adult areas because it soils and wrinkles easily. A crisp, tailored look is hard to achieve on seat and back cushions. It must be professionally cleaned to avoid shrinking.

Silk –This beautiful, delicate fabric is only suitable for formal areas. It will show some pull marks and wrinkles. It must be professionally cleaned if soiled.

Micro fibre – A term used to describe fabrics with a velvety, suede-like surface. Made from ultra fine polyester fibres, Micro fibre fabrics are durable and easy to clean.

Vinyl – Easy to care for and less expensive than leather, vinyl is a practical choice for busy family rooms and children's furniture.

Wool – Sturdy and durable, wool and wool blends offer good resistance to pilling, fading, wrinkling, and soil. Generally, wool is blended with a synthetic fibre to make it easier to clean.

Velvet- A beautiful and luxurious fabric, velvet is very easily marked and hard to repair. It will also have large shade variations depending on the viewing angle.

Chenille- It is made of cotton, silk or wool and is similar to velvet. The fabric has a beautiful, shimmering appearance. Chenille has a tendency to roll so cushions will require extra maintenance to help them retain their shape. Due to slippage and rolling issues with chenille fabrics, Whittington Furniture recommends an acrylic backing be applied to all chenilles.